Wednesday, January 2, 2019

24 Hours to Hell and Back - The Trolley Stop Cafe Update

On tonight's episode of 24 Hours to Hell and Back, Gordon Ramsay is in New Orleans, Louisiana to try to save The Trolley Stop Cafe. The Trolley Stop Cafe is a Cajun-inspired restaurant that is having problems due to an absentee owner.  While Gordon is there, he finds a filthy kitchen with things in it such as moldy cheese sauce.  The staff has a lack of communication and discipline, and Gordon Ramsay will try to turn the restaurant around in 24 hours with the help of Chef Aaron Sanchez.

Let's take a look at some information, reviews, and updates for The Trolley Stop Cafe since 24 Hours to Hell and Back and Gordon Ramsay made all of the changes to the restaurant (note - all reviews are post-makeover).

Positive Reviews:

  • "Went for lunch before a Saints game and was seated quickly. We had great service. The menu was easy to navigate and had plenty of choices for our large party. I would definitely recommend the Fried Green Tomatoe BLT"
  • "We really enjoyed the Trolley Stop Cafe. We went here right after checking into our hotel as it was close and open 24 hours. My mom had the catfish and said it was well seasoned and fresh. I had the French toast. It was waaay better than expected. Scrambled eggs were a bit over cooked. My wife had the shrimp po' boy. The shrimp was cooked and seasoned to perfection. Service was good. The only disappointment was the gumbo. I will be back next time in NOLA."
  • "My party and I searched Yelp for a cheap breakfast spot and stumbled upon this gold mine! Although our wait was a little longer than our neighbors, the waiter was funny and the food was very yummy!....Affordable and delicious food - the perfect match!"
  • "Quick and easy breakfast at a fair price. Not crowded during my visit and they were only accepting cash when we went, however food was good. Worth a trip."

Negative Reviews:

  • "Sad to say goodbye to a long time favorite, but we will not be back. Too many changes. My wife wanted an omelet, no egg white or egg beater option. No veggie omelet on the menu and not willing to make one. I ordered the ham and cheese omelet with well done hash browns. Rye toast not available. Omelet was ok, hashbrowns were not crisp and cold. The only positive was the helpful waitress who seemed to spend most of her time apologizing to her tables about problems."
  • " The service was not good we waited about and hour for bacon scrambled eggs and pancakes. The food was cold when it was brought to us and it was nothing special and the grits were runny. Would not go there again"
  • "Not a good visit for me. There was about a 20 minute wait and then another 10 minutes to get coffee and another 20 minutes to get my meal. Both the service and the food were really slow. My order came out with runny, cold eggs and overcooked cold pancakes"
  • "The new menu is not as good as before. The service is good, but the menu is limited. The food was cold when it got to the table. We will not be going there anymore."
  • "This was a favorite, however they remodeled into a tourist brunch spot. New menu is severely limited and the old favorites are gone. Food is still good, just no longer a great spot for me."

Other News and Links:

  • The 24 Hours to Hell and Back makeover was done in October 2018.
  • Here is The Trolley Stop Cafe website and Facebook Page.
  • The Trolley Stop Cafe opened in 1995 and has been family-owned since opening.
  • Robyn has responded to many reviews on Yelp saying their original menu was too big to keep due to food costs, but they will be adding some items back to the menu (Link).
  • Here are the reviews for The Trolley Stop Cafe on Yelp (3.5 stars) and Tripadvisor (4 stars).
  • A Facebook post soon after the makeover by the restaurant stated, "UPDATE:: I've just gotten word from our managers that the first menu change will go into effect in about 10 days!   To all our friends coming by the Trolley and being upset with our smaller menu, we hear you!! We don't want to go back to a 6 page menu, but we agree that we need more. Give us a few weeks to listen to feedback from customers and some old favorites will be brought back. We could never part ways with omelettes, liver and onions, or steaks forever! Come on now!  But in all seriousness, bare with us! We love the simplicity of a smaller menu. There is less waste involved on our end and it gives us the opportunity to truly make those items perfection. If you've come by, don't hesitate to send us a DM with your concerns. Your loyalty means the world to us! And so... We are asking for a little grace at this time. We have been a New Orleans staple for 24 years. We aren't going anywhere anytime soon, so bare with us as we grow TOGETHER and make this the best it has ever been."


The reviews for The Trolley Stop Cafe since the 24 Hours to Hell and Back makeover are mixed with more negative than positive reviews.  People seem to like the breakfast food and the low prices, but there are complaints about service time, cold food, and the smaller menu.  The Trolley Stop Cafe is listening to their customers about the menu and will slowly add items back based on feedback received by customers.

*To see how the restaurants from 24 Hours to Hell and Back are doing, visit the 24 Hours To Hell and Back Updates Page. Also, if you are interested in the restaurants from Kitchen Nightmares, visit the Kitchen Nightmares Updates Page.

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